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    India GO Privacy Policy

    Last updated: 2 October 2026

    This Privacy Policy explains what information the India GO mobile app (the "App") collects on iPhone, iPad and Android, how it is used, who receives it, and what choices and rights you have.

    If anything is unclear, write to mail@indiago.app and we will explain.

    1. Who We Are

    The App is operated by Pervogo LTD (London, company no. 15248477), which is the data controller for the personal data described in this policy. The App is published as India GO in the App Store (indiago.pervovme) and on Google Play (pervovme.indiago).

    Contact: mail@indiago.app

    2. The Information We Collect

    We collect only what the App needs to work and to get better. We do not show advertising, we do not use advertising identifiers, and we do not sell your data.

    (a) Using the App without an account

    The guide works without an account. Your traveller profile, saved places, visited cities, passport stamps, visa trips and settings then stay on your device. Analytics and crash reports (2(g)), notifications (2(i)) and technical data (2(j)) still apply.

    (b) Your account

    You can sign in with Apple (on iPhone and iPad), Google, or email with a password or a one-time sign-in link. We then receive and store:

    • your email address (with Sign in with Apple, this can be a private relay address)
    • your name, if you add one or your Apple or Google account shares it
    • an account ID, the sign-in method and the language you use the App in
    • a username (@handle) and a profile photo or a ready-made picture, if you choose them

    Your username, name and profile picture are not private: other signed-in users can look them up, and a profile photo is stored at a public web address. You pick the photo yourself in the system photo picker, and the App does not read the rest of your photo library.

    (c) Your profile, saved items and usage summary

    When you are signed in, the App syncs the following to your account so it works on all your devices:

    • your traveller profile: interests, travel experience, trip length, travel style, diet and food preferences, planned arrival date, citizenship, home country and home city
    • the name, home city and home country on your profile screen
    • saved places and cities, visited cities, passport stamps (including stamps you design) and visa trips (visa type, dates and notes)

    We also keep, linked to your account:

    • a copy of some of these answers, without faith and without jain or halal diet: App language, home country, citizenship, sign-in method, travel experience, trip length, travel style, interests, diet and planned arrival date. It helps us understand who uses the App
    • a usage summary: when you first and last used the App, the number of sessions and active days, how many cities you visited, items you saved and chapters you read, and how you got Pro

    (d) Faith and religious traditions

    Adding faith or religious traditions to your interests is optional. India GO uses them only to personalise its suggestions, such as festivals, places and festival reminders. They are stored in your profile on your device and, if you are signed in, synced to your account so they also work on your other devices. They are not sent to analytics. Jain and halal diet choices are not sent to analytics either. You can change or remove them at any time in Profile → Settings → My Interests. Deleting your account also deletes the synced copy.

    (e) Purchases

    Purchases are made through the App Store or Google Play: Apple or Google handle the payment, and your card details never reach us. The App sells two auto-renewable subscriptions, Monthly and Annual, and the one-time All-India Pass.

    To give you Pro, restore it and make it work on your other devices, we store for your account the product, the store's transaction or order ID (for Google Play, also the purchase token), the expiry date and when the purchase was last checked. Apple and Google notify our server about renewals, cancellations and refunds. On Android, the App gives Google Play a hashed form of your account ID so that a purchase is matched to the right account. If you redeem a promo code, it is linked to your account.

    (f) Messages and forms

    • Feedback, questions and suggested edits: your message, the page or subject it is about, your name if you add it, the App language, the versions of your device's OS and of the App, and, if you are signed in, your account ID and email address.
    • Visa assistance: your name, email address, phone number, citizenship and visa type, plus the App language and the OS and App versions. The form asks for your consent to share these details with a visa service partner, who may contact you about the application.
    • Emails: if you write to mail@indiago.app, or a form opens your email app because it could not be sent, we receive your email address and your message.

    (g) Analytics and crash reports

    The App uses Firebase Analytics and Firebase Crashlytics from Google to see how the App is used and to fix errors. Both are on by default. You can turn them off at any time in Profile → Settings → Anonymous Analytics; with the switch off, both stop collecting and the analytics identifier on your device is reset.

    • Analytics records which screens and sections you open and which buttons and links you tap, with your device model, OS and App version, language, an identifier of the App on your device and an approximate location that Google derives from your IP address. It also records your onboarding answers without faith and without jain or halal diet, whether you use the App as a traveller or a resident, purchases (price, currency and a transaction reference) and, when you open a list built for the city nearest to you, the name of that city.
    • Crash reports record the state of the App when it crashed or hit an error, with your device model and your OS and App versions.
    • Search: only the length of a query and the number of results are recorded, not the text you type.
    • Your account ID is not sent to analytics or crash reports. On iPhone and iPad, analytics also records whether you have Pro and how you signed in.
    • Older app versions. Before version 2.2, the App also sent faith and religious traditions from your interests and jain or halal diet choices to analytics, and on iPhone and iPad it recorded the text you type in search and linked analytics and crash reports to your account ID. Updating the App stops this.
    • Faith, religious traditions and jain or halal diet choices are never sent to analytics. We do not use analytics for advertising or to track you across other companies' apps and websites.

    (h) Location

    The App asks for location permission only while you are using it, and only when you ask for something nearby: the location button on the map, sorting food or a city's places by distance, or nearby food on the Home screen. It never asks for your location in the background.

    Your location is used on your device to show you on the map, find places near you and pick the nearest city. The last known position is kept on your device. It is not sent to our servers or stored in your profile, and Mapbox telemetry is turned off (see 2(k)). Analytics can record the name of the nearest city, as described in 2(g).

    The home city and country you type in your profile are part of your profile (see 2(c)), not location data from your device.

    (i) Notifications

    • Reminders. Festival reminders and visa reminders are off until you turn them on. They are scheduled on your device as local notifications.
    • Push notifications. The App uses Firebase Cloud Messaging (on iPhone and iPad together with Apple Push Notification service) to send announcements to all users or to all users of one language, for example about festivals, new guides and offers. For this, the App registers a push token for your device. When you are signed in, the token is stored in your device record (see 2(j)). You can turn notifications off in your device settings.

    (j) Device and technical data

    • Device record. When you are signed in, we keep a record for each device you use: a device identifier, platform, device model, OS and App version, language, region and time zone settings, light or dark appearance, whether notifications are allowed, and the push token. The record is deleted when you sign out on that device or delete your account.
    • Downloads. When the App loads guides, images, settings or exchange rates, the servers it contacts (ours, our content delivery network Cloudflare, Supabase and an exchange-rate service) receive standard request data such as your IP address.
    • Start-up signal. When the first screen opens, the App sends our server its build number, the platform and how long loading took, with no identifier, so we notice if the App fails to start.

    (k) Maps

    Maps are drawn with the Mapbox SDK. To show a map, the App loads map data from Mapbox, which receives the map area and standard request data such as your IP address. The App turns off Mapbox's own usage data collection (telemetry).

    3. What We Do Not Collect

    • We do not access your contacts, calendar, microphone or camera
    • We do not read your photo library: the App receives only a photo you pick for your profile, and saves share images to your library only when you ask
    • We do not collect health or biometric data
    • We do not collect payment card numbers or bank details
    • We do not use advertising identifiers (IDFA on iPhone and iPad, the advertising ID on Android)
    • We do not use your location in the background or keep your exact position on our servers
    • We do not track you across other companies' apps and websites, and we do not sell personal data

    4. How We Use the Information

    (a) To provide the App: sign-in, sync across your devices, personalised suggestions, Pro access and restoring purchases, reminders, visa tools and maps.

    (b) To improve the App: analytics, crash reports, usage summaries and the start-up signal show us what works and what breaks.

    (c) To stay in touch: replying to your messages, passing visa assistance requests to the visa partner with your consent, and sending push notifications about the App.

    (d) To keep the App safe: security, preventing fraud and misuse of purchases, and meeting legal obligations.

    We do not use your data for advertising, and we do not make automated decisions that have legal or similarly significant effects on you.

    5. Legal Basis for Processing (EU, EEA and UK Users)

    • Performance of a contract: your account, sync, purchases and the features you ask for
    • Legitimate interests: analytics and crash reports (you can object with the switch in 2(g)), usage summaries, security, fraud prevention and announcements about the App
    • Consent: analytics cookies on our website (see section 14), location access, notification permission, sharing a visa assistance request with the partner, and your faith and religious traditions. Faith is a special category of personal data: you give explicit consent by adding it to your interests, and you can withdraw it at any time by removing it
    • Legal obligation: answering lawful requests from authorities and complying with the law

    6. Who We Share Information With

    We share information only with the service providers that help us run the App, and only for that purpose:

    • Supabase: accounts, synced data, purchase records and forms, on servers in the European Union (Frankfurt)
    • Google Firebase: Analytics, Crashlytics and Cloud Messaging
    • Google Analytics: visits to this website (see section 14)
    • Apple and Google: Sign in with Apple and Google Sign-In, App Store and Google Play purchases, and their notifications about renewals and refunds
    • Mapbox: maps
    • Cloudflare: delivery of App content and hosting of this website
    • Zoho Mail: our mailbox at mail@indiago.app, which also receives email notices about new form submissions
    • A visa service partner: only the visa assistance requests you agree to share

    We may also disclose information if the law requires it, or to protect the rights, property or safety of Pervogo LTD, our users or the public. We do not sell, rent or trade personal information.

    7. International Data Transfers

    Our backend runs on servers in the European Union. Google, Apple, Mapbox, Cloudflare and Zoho may process data in the United States, India and other countries. Where the law requires it, these transfers are protected by Standard Contractual Clauses or equivalent safeguards.

    8. How Long We Keep Your Data

    • Account data: your account, profile, synced data, device records, usage summary, purchase records and profile photo are kept while your account exists. When you delete your account in the App, they are deleted right away, and if you signed in with Apple, the App's access to your Apple ID is revoked.
    • Feedback and visa assistance requests are kept after account deletion without the link to your account, so that ongoing conversations keep their context. Write to mail@indiago.app to have them deleted. Emails stay in our mailbox until they are deleted.
    • Analytics and crash reports: detailed analytics data is kept for up to 14 months and crash reports for up to 90 days. Aggregated reports that do not identify you can be kept longer.
    • Store records: Apple and Google keep their own records of your purchases under their own policies.
    • On your device: data stays until you delete it or uninstall the App. Signing out removes your synced data from that device.

    9. Your Rights

    You have the following rights regarding your data:

    (a) Right of access: write to mail@indiago.app to get a copy of the data we hold about you.

    (b) Right to correction: edit your name, home city, interests and other answers in the App (in your profile and in Profile → Settings → My Interests), or write to us.

    (c) Right to deletion: delete your account in the App: Profile → Settings → Delete Account. You can also follow the steps at https://indiago.app/delete-account/ or write to mail@indiago.app; email requests are handled within 30 days. Deleting your account does not cancel a subscription: cancel it in the App Store or Google Play.

    (d) Right to data portability: on request, we provide your data in a machine-readable format (JSON) within 30 days.

    (e) Right to object: turn off analytics and crash reports with the switch in 2(g), or write to us to object to any other processing.

    (f) Right to withdraw consent: remove faith from your interests, turn off location or notifications in your device settings, or write to us. Withdrawal does not affect processing that took place before it.

    (g) Right to lodge a complaint with a data protection authority:

    • EU users: your national supervisory authority
    • UK users: the Information Commissioner's Office (ICO), https://ico.org.uk
    • Users in India: the Data Protection Board of India, after first raising the matter with us
    • Russian users: Roskomnadzor

    We aim to respond to any rights request within 30 days.

    10. Children

    The App is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child under 13 has given us personal data, write to mail@indiago.app and we will delete it promptly.

    11. Security

    • Data travels between the App and our servers over encrypted connections (TLS).
    • Your sign-in session is kept in the App's private storage on your device; on iPhone and iPad, in the Keychain.
    • Access to our database is governed by Row-Level Security rules, so a regular account can reach only its own private data. Only the operator's administrator accounts can read user data, to handle support requests and keep the App running.
    • The App is distributed only through the App Store and Google Play.

    No system is perfectly secure. If a data breach affects your personal data, we will inform you and the relevant authorities as the law requires.

    12. Third-Party Links

    The App and this website link to other websites and apps, such as booking sites, maps, insurance providers and social networks. When you open such a link, you leave India GO, and that service's privacy policy applies.

    Some of these links are affiliate links: if you book or buy, the partner pays us a commission, and your price stays the same. On the website, affiliate links are labelled. We do not add personal information to these links, and we do not put partners' scripts or tracking pixels on our pages. A partner only sees that you came from India GO.

    13. Advertising and Tracking

    • We do not show advertising in the App and do not embed advertising SDKs.
    • We do not use IDFA, the Android advertising ID or device fingerprinting.
    • The App does not track you across other companies' apps and websites, so it does not show Apple's App Tracking Transparency prompt. If this ever changes, we will update this Privacy Policy and ask for your permission first.

    14. Our Website

    Analytics, only with your consent. If you accept analytics cookies in the banner, this website (indiago.app) uses Google Analytics 4 to count visits. It records the pages you open, the link or campaign that brought you (UTM tags), your browser, device and language, and an approximate location that Google derives from your IP address. On the download page it also records whether you were sent to the App Store or Google Play. Google signals and ad personalisation are turned off.

    Your choice. Until you accept, Google Analytics is not loaded at all and sets no cookies. You can change your choice at any time with "Cookie settings" at the bottom of every page. If you reject after accepting, analytics stops and its cookies are deleted. The legal basis is your consent.

    Store redirects. When a phone opens indiago.app/download, our server sends you to the right store and counts that redirect for the campaign in the link. If you have accepted analytics, the count is joined to your visit; if not, it is recorded without any identifier from your browser.

    Retention and transfers. Analytics data is kept for no more than 14 months. Google may process it in the United States under the UK Extension to the EU-US Data Privacy Framework and standard contractual terms.

    Storage the site needs. The site remembers your cookie choice (ig_consent, 6 months) and your language in your browser, and keeps the campaign tags of your visit in session storage so the store buttons can pass them on.

    Every cookie is listed in our Cookie Policy (https://indiago.app/cookies).

    15. Changes to This Policy

    We may update this Privacy Policy from time to time. When we do, we change the "Last updated" date at the top. If a change is significant, for example a new category of data or a new service provider, we will also let you know in the App, by notification or by email where we can.

    We will not retroactively reduce the protections you currently have.

    16. Contact

    For questions, requests or complaints about this Privacy Policy or your personal data, write to:

    Pervogo LTD, London (company no. 15248477)

    We aim to reply to privacy questions within 7 working days.